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I personally would never give them my business ever. Many people won't either. I'm sorry, they already screwed me once last year holding withdrawal for 2 days, now again. They are going down in history. The only question, again, if they will return the coins. I doubt they will. Even if we assume incompetence, it doesn't mean they suddenly can't SPEAK, right? Go and tell your customers what's going on. When people are not open about things, it most likely means they want to screw you and you are safe to assume this to be the default version.


> I'm sorry, they already screwed me once last year holding withdrawal for 2 days, now again

2 days is nothing, I presume you also refuse to bank with any standard US bank? Bank of America holds wire transfers for like 4 days.


This is BTC, not banks. If you hold BTC longer than an hour, you're a scammer.


Then all BTC exchanges are scammers. Every single exchange had issues or has issues. More at bitcointalk->service discussions


Or you just failed at predicting how much to keep in your hot wallet and need to go to a safe deposit box to refill it.


In which case you provide a proof you have this other wallet.




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