I am curious too, they can't fix a game in 6 days when it breaks.....
The games they deliver are full of bugs and inconveniences (ie. game with quests; each new quests is automatically accepted, and there is a limited amount of quests that can be open, and you cant cancel quests)
My theory is that's because the people playing aren't seen as customers so much as veal calves. Zynga isn't trying to make things that are fun; they're making things that are lucrative. Quality is useful to them only to the extent that it improves addictive potential.
If you've ever spent time in lower-end casinos, they're pretty seedy. But nobody cares as long as they get their fix. And, of course, "crack house" is not a synonym for a nice environment to consume your quality product.
only a percentage of those people are engineers working on the client facing component (i.e. the game). More over, people consistently underestimate the complexity of building games, including the PM's in charge of getting the game out the door.
Just like 9 woman don't get you a baby in 1 month, having more devs won't get your games to market and bug free after certian diminishing returns. Too many cooks in the kitchen and all that.
They don't even have people who tell the people they know about the problem and they are working on it.
I am wondering what they did do with those 3000 people.
This is not an entertainment company.