As noted above, what used to be a cool little Wellington-based company got bought by some offshore conglomerate. Lenz himself left about five years ago.
It's crazy how downhill Gandi went in 2 years. Went from decently priced French registar to basically asking for 70€ a year for a mailbox and lately asked me for over 40€ to renew a dot dev domain. I ended up transferring all my domains due to this.
Gandi went sour when the original French company was forced to open a separate company for the US several years before being sold. IIRC it was related EU privacy but they publicly stated it was about credit card processing.