If there was a driver you trusted then you could text them or their taxi dispatcher. The problem is they won't come, will scam you, won't take you to a poor neighborhood, etc.
> Remember, consumers are using platform apps like Uber because they don't trust the drivers on the other side.
I don’t understand where these complex theories about ride sharing apps come from.
People use Uber because it’s easy and it’s an app. Taxis did not have a universal app at the time.
If you talk to young Uber users, chances are they wouldn’t actually know how to call a traditional taxi if you asked. It’s either Uber or Lyft because those are the apps they’ve heard about.
Also, it’s common for drivers to work for both Uber and Lyft at different points, maybe the same time. There’s no real element of trust difference between the two options.
Uber solves one part of the equation. As I have recently learned, ride sharing apps just allow you to get in touch with the customer. In some countries, apparently, the drive will 'work with rider' outside app control. It is a weird cat and mouse game.
Remember, consumers are using platform apps like Uber because they don't trust the drivers on the other side.