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They refused to replace it for quite a while and just recently agreed to replace it, but that was a week ago. It’s been a brutal customer service experience. It got 2 new logic boards while they tried to track down the problem.

At this point I still don’t know when I’ll have a working display in my possession.



Did you buy it from Apple directly, or a retailer?

If from Apple, you may consider a chargeback. Or suggest that you'll do a chargeback if they don't refund you when you next check on the status of the replacement.


Great idea. I did order directly from them. Thanks for this suggestion.



You could consider filing in small claims court.


toast0 suggested a chargeback as well; both seems like great mechanisms to encourage a refund. Thanks for the suggestion.


I would probably recommend the small-claims court first (assuming that's a thing where you live). If you issue a chargeback, Apple isn't constrained by any code of conduct, and could retaliate by deactivating your Apple ID or refusing to sell you anything in the future, or...

But if you get a court order for Apple to take some specific action (like a refund), I'd think they'd be less likely to retaliate since you could presumably bring another (legal) case against them that their retaliation was shady.

Then again, I don't know about laws where you live, so maybe this isn't a consideration.




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