There's someone else down thread here who says that they've had the call/email greyed out on their Stripe account as well.
>Stripe somehow has some logic that disables it specifically for that person
I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common.
I don't particularly care in any case, I just had the impression that you might of missed that specific line when you wrote your original comment regarding the short wait times you've had when calling support.
Edit: Seems like you saw the other post as well.
>But from my own experience, that is wrong.
Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
> I'm not sure why you wrote this as if it'd be a grand technical challenge to implement.
No, I meant that as literally "somehow" as in "has some logic to"... no implication of difficulty. But I can see how that may sound that way.
> Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
3 people is not a large sample size. I did notice an issue where it is grayed out until you select a topic. Which may be partially at play here (which is a UX issue).
My accounts got temp locked because they needed to verify some KYC information. Maybe there is another more severe level of lock that does gray it out. But then I'd need to know way more details about what Stripe thinks the OP did to get that lock before I start blaming Stripe or the OP.
>Stripe somehow has some logic that disables it specifically for that person
I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common.
I don't particularly care in any case, I just had the impression that you might of missed that specific line when you wrote your original comment regarding the short wait times you've had when calling support.
Edit: Seems like you saw the other post as well.
>But from my own experience, that is wrong.
Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯