Incidently for those with a VPN installed on their phone do not use your banking app while the VPN is running.
The current "We don't need you to tell us where you're going we can figure it out" leads to me getting locked out 100% of the time i use the banking app on my phone with the VPN on and then try to use the card at a nearby store. Obviously there's two different sources of my location incoming and that causes issues.
I guess it's an edge case to have a VPN on your phone but it's very very frustrating.
One large bank I do business with doesn't care, or recognizes that pre-'rona I used to do a lot of international travel.
Another large bank I do business with locks me out if I'm on VPN.
I also suspect it has to do with bank balances. The more money I have in my accounts, the better customer service I get, even to the point of them answering the phone more quickly.
It also seems to help to have a business account with a bank, too. I get all kinds of free perks on my personal accounts with the bank I do my business banking with.
Lucky for me it just crashes/hangs on login if my VPN is on so I don't have to worry about the app reporting me (Ally Bank, app otherwise relatively good)
The current "We don't need you to tell us where you're going we can figure it out" leads to me getting locked out 100% of the time i use the banking app on my phone with the VPN on and then try to use the card at a nearby store. Obviously there's two different sources of my location incoming and that causes issues.
I guess it's an edge case to have a VPN on your phone but it's very very frustrating.