I hope your admonitions to the call center drone who picked up your call were emotionally satisfying to you, because that's as far as they went. If you want to influence company policy on something like that your best bet is a highly visible social media conversation. The poor call center drone who was the subject of your wrath literally just sighed and stared at the wall for a second after your call then opened up the line to the next person who was going to yell at them.
>I hope your admonitions to the call center drone who picked up your call were emotionally satisfying to you, because that's as far as they went.
I've supported a call center. We had specific escalation routes where problems could be sent to higher levels. The most obvious is the "I want to talk to your manager" escalation, but the agents, managers, and QC agents could push buttons that flagged additional review.
My advice for getting attention: don't be rude (EVERYONE is rude, this won't get any one's attention), be CLEAR about the problem AND solution, evoke emotion in the listener (remember, the listener is a QC person who reviews the call days later)
Try something like: I'm on vacation and my daughter was REALLY looking to see a musical. Do you have kids? Mine LOVE Beauty and the Beast - she has her backpack and t shirt, she is adorable. Every time we try to buy a ticket, it gets rejected. I think I forgot to notify you that I'm traveling. I'm so sorry - it just slipped my mind!
