For most of us avoiding telephone queues is a blessing.
I have 3 "proper" bank accounts (different banks), a couple of "challenger"/app bank accounts, and 3 credit cards and haven't stepped foot in a branch to open or deal with any of them in 20 years. I've had to get on the telephone with a couple maybe a couple of times.
I couldn't be happier with this arrangement, as long as someone is reachable when shit really does hit the fan.
I have 3 "proper" bank accounts (different banks), a couple of "challenger"/app bank accounts, and 3 credit cards and haven't stepped foot in a branch to open or deal with any of them in 20 years. I've had to get on the telephone with a couple maybe a couple of times.
I couldn't be happier with this arrangement, as long as someone is reachable when shit really does hit the fan.