I have also had that with HSBC -if you call the main online banking number they will put you through but it involves being shunted around on hold. The thing I found most annoying was the attitude of the HSBC representatives when I said (very politely) that I wanted to call back.
The thing I found most annoying was the attitude of the HSBC representatives when I said (very politely) that I wanted to call back
Because they poor person on the phone gets dinged for not completing the transaction. You doing the right thing causes them to look bad in the computer-tallied automated productivity tracking tool.
Call center employee metrics are absolutely brutal.
