That's pretty interesting, because the US is often stereotyped for being aggressively cost-cutting in pursuit of margin. And yet in the middle of nowhere in the US local bank branches are still very common. I can easily get someone from my bank on the phone any time I need to. And if anyone attempts to move a large sum of money out of my account, the bank will promptly call me and freeze the action unless I allow it. Best of all the account is entirely free of fees with no minimum balance.
That's still considered normal customer service by a local bank here in the US. I assume it degrades if you bank with one of the giants like Bank of America.
The US has weird banking regulations dating back to the depression that lead to this situation. I'm sure banks in the US would love to close everything and consolidate into 2-3 megabanks like in the UK.
That's still considered normal customer service by a local bank here in the US. I assume it degrades if you bank with one of the giants like Bank of America.