The problem is that you are comparing a device sold to play games to a general purpose device (music, videos, games, banking, productivity, healthcare, phone, modem...).
While consumers generally don't have too many expectations from being able to do much more on a game console (though that is changing on the XBox), people expect a LOT more from their minicomputer in a phone shape. Hampering control on that device is detrimental to the consumer who paid already a LOT for that device.
While consumers generally don't have too many expectations from being able to do much more on a game console (though that is changing on the XBox), people expect a LOT more from their minicomputer in a phone shape. Hampering control on that device is detrimental to the consumer who paid already a LOT for that device.