You need to give me more than this. Like: I filed a complaint at date X, time Y, and wrote <this>. Today is date X1 and I haven't received a reply.
It might not matter for your case, but the next time I'm in a meeting I can use this to say "Hey, maybe it's not smart to go with those services from company Z"
I doubt this will be of much use to you but here are the emails I received from Google.
I appealed to Google on March 27th at 9:18AM. Received a response on March 30 at 5:31 AM telling me they received my appeal. Google denied my appeal on March 30 at 8:43 PM with no more information than the original. I responded to Google within minutes on March 30 at 9PM. I received an email back from Google on April 1 at 1:10 AM with a final "fuck you."
Here is the last email from Google:
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Thanks again for contacting the Google Play team.
As much as I'd like to help, I’m not able to provide any more information or a better answer to your question. In our previous email, I made sure to include all the information available to me.
As stated in our previous email, we have confirmed your violation, we will not be able to reinstate your app if you don't provide proof that the app is from, commissioned OR supported/acknowledged by a government entity or public health institutions like WHO.
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And the original rejection from Google:
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During review, we found that your app violates the Sensitive Events policy. Specifically, we don't allow apps that lack reasonable sensitivity towards or capitalize on a natural disaster, atrocity, conflict, death, or other tragic event.
You can read through the Sensitive Events page for more details.
For example, your app currently contains content towards a specific sensitive event, such as Coronavirus, without legitimate source of information.
If you are one of the following, please provide verifiable documentation for our review.
A government body/healthcare organization who developed this app.
A developer commissioned to build this app by a government or an official health organization entity (examples include WHO, Red Cross, Hospital, etc).
An app supported/acknowledged by a government or official health entity for use.
Alternatively, please be advised that we will not be able to reinstate your application without the above documentation.
You may also want to read through the Protecting People From Misinformation paragraph in article Coronavirus: How we're helping on Google's blog.
If your developer credentials are still in good standing with Google Play and if your app allows for it, you can publish a new compliant version of the app by following these steps:
Make the necessary changes to your app to address the issue described above, if possible.
Double check that your app complies with all other policies listed in the Developer Policy Center as additional enforcement could occur if there are further policy violations.
Sign in to your Play Console and upload a new app using a new package name and a new app name.
Thank you for your understanding. Please let me know if you have any other questions on Google Play policy.
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Your app can't even mention the words Covid or they'll suspend the app and ding your account. Absolutely preposterous.
