One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.
This is tough to deal with b/c you can fix the "problem" but still have fallout from the situation b/c the way people felt from interacting with you.
Like we say at our company, don't manage problems - manage clients.
One thing I learned early on in IT is: It is now how you fix the problem, it is how people feel when you fixed it.
This is tough to deal with b/c you can fix the "problem" but still have fallout from the situation b/c the way people felt from interacting with you.