If it uses Uber drivers for training, heaven help us: I’ve seen illegal U-turns, constant double parking, reversing down 1-way streets, moving right turns through red lights, sudden stops, speeding 25+ mph over the legal limit, lane changes in intersections, lots of turning without signals, lack of proper yielding to obvious pedestrians, cyclists nearly side-swiped, etc. (Some subset of) Uber drivers are one of the worst hazards on the road.
An Uber driver deliberately pushed me (a cyclist) out of the way with the hood of his car when I tried to take a picture of him parking on an expressway. I filed a police report and a complaint with Uber, but nothing came of it.
Curious, have you reported those things to uber/given appropriately bad ratings? (Uber always claims the rating system should filter unsafe actors out quickly)
That only works for misbehavior that inconveniences the rider. If it only hurts those on the other side of the windscreen, it's recklessness as a service.
Sure, every user has some threshold beyond which they would not be fine with it anymore, but the bad boy image Uber so carefully crafted over the years provides a considerable amount of self selection so that those who would care most never even install the app.
oh, then I misunderstood. Would still be curious how passengers actually act in these cases, since "I don't want to give a bad rating" seems to be a big thing.
I give bad ratings any time a driver acts like this. I have no problem with that and if Uber wants to stop servicing me because I handed a bad driver a bad rating, I am ok with that.
I don't want to criticize you in particular but I have a problem with "always give 5 stars". Are you telling me that your average Uber ride is 100% perfect? I find that hard to believe, moreover basic distributions would find this improbable.
Sorry for ranting, I wish more people would give realistic ratings to things instead of starting with 100% perfect and decrementing for misses. It should start in the middle, 50% and go up or down based on experience. This would give a much better set of ratings that mean something.
I agree with you that ratings should mean something. However, Uber requires an absolute minimum score of 3.8 for drivers to stay on the platform, and a 4.6 minimum for any area that has reasonable driver supply (eg: everywhere). This means every time you rate a driver a 4 it's effectively a statement that they should be fired.
> However, Uber requires an absolute minimum score of 3.8 for drivers to stay on the platform, and a 4.6 minimum for any area that has reasonable driver supply (eg: everywhere). This means every time you rate a driver a 4 it's effectively a statement that they should be fired.
No, it's a statement that the quality is what the customer would rate as a 4 on a 5 point scale. If Uber'a expectations of ratings are unreasonable based on the way it's customer base assigns ratings, then it is Uber, not customers, who should adjust.
Whether Uber or any other company does this doesn't change my premise. Uber is just like others further baking the problem and encouraging people to treat 100% as the status quo which means we have nothing to look forward to. I enjoy being pleasantly surprised when service is above average.
Its the same problem with the game industry has with reviews. If I were to market a game as "so and so" gave it 7/10 no one would care but if I say 9/10, 9.9/10 or better yet 10/10 than we have a marketing headline.
Correct answer is stop using Uber if you don't like their rating system, not risking the livehood of people because it doesn't fit your mental mode of how the world should work.
Uber needs to replace its five star system with a binary rating system: "Good enough" or "Deserves to be fired". I mean that is basically what they have today, but they really should make it clearer
If a driver's average rating drops below around 4.5 they get kicked off. By design you can't give a driver less than 5 unless you want them to lose their job.
It's your problem because of the knowledge you now have. 1-3 stars are masturbatory bullcrap, the actual rating system is binary.
Similar problem many professors face in schools with grade inflation. You are not holding any system accountable by using your own sensible scale instead of the one that matters, you're just punishing the student.
> Are you telling me that your average Uber ride is 100% perfect?
If you think of the service as a means of conveniently getting to a given destination and not as a performance in artfully begging for a good rating, then 100% should not be too unlikely.
Once you start giving extra points for nonessential extras, a driver who is polite and always on time will get a lower average rating than one who is 20% unreliable but hands out warm towels and free cake.
I am not expecting a performance but I do expect to be picked up where I dropped the pin, I expect the driver to follow traffic laws, I expect the driver to not make abrupt turns because of traffic. So yes most rides are not perfect, I don't know what city you use Uber in but the ones I do the drivers are far from skilled. Frankly, this is one reason why I feel safer in a taxi is the driver in my experience much more skilled at the job of driving.
The Uber driver who just moved to the city and doesn't know his way around without Google maps is going to have a difficult time in major metropolitans.
If the behavior resulted in the passenger getting to where had to be on time, as opposed to 15 minutes late, then I'd assume they'd reward the driver for this behavior.
In fact it would be interesting to see how ride times compare between driven and driver-less Ubers. I suspect that initial results will show that driverless cars are slower and that this might make some people prefer human drivers.
