Honestly, most times, the Indian representative does just fine. In all my time here, I can count on one hand the times that a customer service rep was ineffective. Larger companies especially (Amazon, WalMart, etc.) will bend over backwards to please the customer. My experiences in NL dealing with customer service has been bad on average.

Disclaimer: lived in the Netherlands for 20 years, living in the US for 12 years now.