> When you call cust sup in Europe, the service is way worst. People to try as hard to make the extra effort, etc.
When you call customer support in the US, you get someone in India who barely speaks English. If you call customer support in the Netherlands you get a Dutch person because no one outside the Netherlands speaks Dutch.
Also, due to better consumer protection laws the actual results are often way better too.
Honestly, most times, the Indian representative does just fine. In all my time here, I can count on one hand the times that a customer service rep was ineffective. Larger companies especially (Amazon, WalMart, etc.) will bend over backwards to please the customer. My experiences in NL dealing with customer service has been bad on average.
Disclaimer: lived in the Netherlands for 20 years, living in the US for 12 years now.
I actually never thought of that. We have the same "problem" in the UK with support, although I've noticed more companies trying to get support back into the UK and these are the companies I try and do business with.
When you call customer support in the US, you get someone in India who barely speaks English. If you call customer support in the Netherlands you get a Dutch person because no one outside the Netherlands speaks Dutch.
Also, due to better consumer protection laws the actual results are often way better too.