I agree that it's not always possible to know how serious an issue is from a first glance at its symptoms, but my first sentence wasn't about issues, it was about systems.
Feel free to substitute the word "system" with "project" or "service" or whatever best fits your own terminology, but the gist is: a particular chunk of deployed software either deserves after-hour support or it doesn't. You either care whether it's misbehaving during "off" hours or you don't. If you do, you should care enough to organize proper support. That's all I was trying to say.
Of course, "you should" might be too strong a phrasing; what I mean is that I think that it would be better for everyone and that I would rather work at a place where things are that way than at a place where they are the way you described them.
Feel free to substitute the word "system" with "project" or "service" or whatever best fits your own terminology, but the gist is: a particular chunk of deployed software either deserves after-hour support or it doesn't. You either care whether it's misbehaving during "off" hours or you don't. If you do, you should care enough to organize proper support. That's all I was trying to say.
Of course, "you should" might be too strong a phrasing; what I mean is that I think that it would be better for everyone and that I would rather work at a place where things are that way than at a place where they are the way you described them.