My experience is pretty similar. Asana is fine, and I find other tools generally less effective. The ui is convoluted though, especially since they introduced conversation. The way documents are integrated isn't great either - I wish there was a way to share team docs or project docs without sticking them into tasks or conversations.

And basic things like assigning tasks or moving them across sections take forever in the mobile apps - which is quite painful.

But when you define a clear process within a team, which features to use or avoid, it's way more powerful than email, and more inclusive than ticketing systems