I largely agree with you, but non-technical users have had the frequent experience of "I updated X and then X, Y, or Z broke." Sometimes they even have the causational arrow correct, too. Yesterday they had no problem with Word or hackers. Today, Word doesn't work, to protect them from hackers. "Thanks, geeks."
Or consider how non-technical users can come to associate installs/updates with Arbitrary Negative Consequences even without that being a reflection of reality.
Bingo Card Creator, back when it was downloadable, was accused of killing multiple hard drives every year. You and I know that is preposterous, but all the user knows is that the last consequential thing they did with their computer was install the update and now their machine is bricked.
(The user does not appreciate that the MTBF of laptop hard drives among BCC users is approximately 18 months and that since we'd accordingly be the last thing someone did before data loss at least once a day.)
At least one of these users contacted their IT department, whereupon they were warned in the sternest possible terms to never ever ever ever download anything from the Googles because that could erase all their memory and give their hard drive a virus. A lifetime of learned (and taught) helplessness like that adds up.
Or consider how non-technical users can come to associate installs/updates with Arbitrary Negative Consequences even without that being a reflection of reality.
Bingo Card Creator, back when it was downloadable, was accused of killing multiple hard drives every year. You and I know that is preposterous, but all the user knows is that the last consequential thing they did with their computer was install the update and now their machine is bricked.
(The user does not appreciate that the MTBF of laptop hard drives among BCC users is approximately 18 months and that since we'd accordingly be the last thing someone did before data loss at least once a day.)
At least one of these users contacted their IT department, whereupon they were warned in the sternest possible terms to never ever ever ever download anything from the Googles because that could erase all their memory and give their hard drive a virus. A lifetime of learned (and taught) helplessness like that adds up.