I think "desire for automation" is in the right direction, but doesn't quite hit the mark. For me, it's more like "not wanting to solve the same problem twice". I don't really care if it's automated or not, but once I've solved a problem I don't want to think about it again (unless there's some new twist).
At my last job I was always getting bugged by support people asking me the same questions over and over. So I wrote documentation/guides telling how to solve the common issues.
TL;DR: it's not so much "robots are awesome" as "ain't nobody got time for that!".
At my last job I was always getting bugged by support people asking me the same questions over and over. So I wrote documentation/guides telling how to solve the common issues.
TL;DR: it's not so much "robots are awesome" as "ain't nobody got time for that!".