I'm not trying to be negative, but the stripe channel is very active. Why aren't you assigning someone to give 100% attention to this concentrated collection of YOUR users?

Oh, we do -- we've hired a few people to help users in #stripe on a full-time basis.

Again, not to be negative, but a complaint about Stripe with 500 up votes and hitting the front page, after having full-time employees in the Stripe channel?

Something is not going well with the CX (Customer Experience) if we're seeing this many complaints in the comments section.

I don't believe this person posted in the IRC channel.