I've used Crunch since I began contracting towards the end of 2009. So I was one of their early customers. I would say their software keeps getting better but their service as a whole has worsened as they've got bigger. That's not to say their service is bad, it's just not as good as it was when they had less than 100 customers. I've had a couple of instances in the past (around two years ago) where I've had to correct my account manager when he's told me something I've known to be wrong.

Having said that, just about everything is automated or part of their software now and I haven't had to speak to anyone there since last summer. Maybe their service hasn't gotten any worse, it's just become less personal.