I purchased a Lenovo laptop in December, and it was one of the ones with SuperFish. They refused to give me a refund, because it was outside of their 30 day refund policy. It would be impossible to get a refund for SuperFish because the info came out in February and they were only infecting systems between September and December.
However, there is a happy ending to this story. I went through my credit card company to get a refund, and it was taken care of no problem. The CC company was incredibly responsive and shocked about SuperFish.
I'm quite pleased, as SuperFish aside, this is the worst computer I've ever owned (Y50 UHD.)
It was purchased directly from Lenovo with a Mastercard. I purchased the laptop in early December, though they did not deliver until after Christmas (first strike against Lenovo on this laptop.)
The chargeback just went through successfully on Friday. I have not heard anything from Lenovo yet regarding returning the laptop. I can keep you updated on this if you like.
The woman at MasterCard was very helpful and knowledgeable. She was surprised about SuperFish, but seemed to understand it. I use the laptop professionally and do systems work, so I explained how I basically could not use the laptop for work and had to spend time double-checking some of the work I had already done for clients.
There are also annoying hardware issues with this laptop, various intermittent problems causing crashes. I didn't get into that though, and just stuck with the Lenovo omitting fraud / laptop unusable for work narrative.
I always heard good things about Lenovo, but the late delivery, SuperFish, and hardware issues are enough to make me avoid the company like the plague.
Thanks for sharing the details. If enough people do this, it will provide visible feedback to Lenovo.
Historically, the Thinkpad brand was a gold standard in business notebooks, but they have sadly devolved into poor followers of Apple. Hopefully the Thinkpad brand can rediscover its innovative roots.
> "I always heard good things about Lenovo, but the late delivery, SuperFish, and hardware issues are enough to make me avoid the company like the plague."
"Good things about Lenovo" are usually in reference to the Thinkpad brand. The GP's hardware issues are unrelated to the historical reputation of the Thinkpad brand.
For me, the reputation of the Thinkpad extended to Lenovo itself as a company. Until this thread, I didn't realize I had an Ideapad instead of a Thinkpad. Now, this might make me come off as a poorly informed consumer, and I'll admit to that if you like. However, it was the reputation of the Thinkpad brand that made me make this purchase, and I am now suspect of all of Lenovo's brands.
The GP made an assessment ("hardware issues are enough to make me avoid the company like the plague") of the entire Lenovo brand, which includes the Thinkpad brand.
However, there is a happy ending to this story. I went through my credit card company to get a refund, and it was taken care of no problem. The CC company was incredibly responsive and shocked about SuperFish.
I'm quite pleased, as SuperFish aside, this is the worst computer I've ever owned (Y50 UHD.)