they only got their act together after a bunch of negative press about the issue.
It's pretty difficult to clear up a problem like this before it gets negative press. [1]
The speed of negative press just gets faster and faster. It's massively parallel. File a trouble ticket with Apple or anybody else, then Tweet your problem, and the Tweet may be retweeted by 100,000 people before the engineer in charge of reading the ticket even wakes up.
And, if you read the original complaint, this was a problem involving mistaken identity in the context of international banking. Not the sort of thing you can necessarily clear up overnight, even if you're completely focused on it.
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[1] Especially if HN is your definition of "press".
I had thought it had been picked up in other places, but fair enough if it wasn't (see op reply below). Like i said I'm just being cynical...
I know that it was about international banking as i read the the story when it posted; but how many of those take 3 months to sort out? None that i know of.
It always sounded to me like apple were trying fob the op off as long as they could till they fixed their code ... again, im a cynical bugger, but i'm glad they got it sorted for the op.
Actually, I also had the feeling that they were fixing something internally and that's why faxes would get "missing" and week long no replies. Whatever it is - it seems to be fixed now.
It's pretty difficult to clear up a problem like this before it gets negative press. [1]
The speed of negative press just gets faster and faster. It's massively parallel. File a trouble ticket with Apple or anybody else, then Tweet your problem, and the Tweet may be retweeted by 100,000 people before the engineer in charge of reading the ticket even wakes up.
And, if you read the original complaint, this was a problem involving mistaken identity in the context of international banking. Not the sort of thing you can necessarily clear up overnight, even if you're completely focused on it.
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[1] Especially if HN is your definition of "press".