Sure, but most people would consider the original poster's request as quite reasonable.
Instead of considering it in a balanced way and producing a polite & considered response, the response was idealistic rhetoric. For better or worse, I think that does qualify the attitude of response as "unprofessional", as stingraycharles pointed out.
I think Google is more or less "in the wrong" too, but a less snippy, snarky response would probably do more to convince people of that. "You catch more flies with honey than with vinegar", as they say.
Instead of considering it in a balanced way and producing a polite & considered response, the response was idealistic rhetoric. For better or worse, I think that does qualify the attitude of response as "unprofessional", as stingraycharles pointed out.