True, but I doubt anyone really gives a damn about the sincerity of the apology, rather people care about whether Palm will actually fix the issues raised.
The fact they've acknowledged and responded to jwz's post at all is a good sign.
The fact that a company responds when their reputation is at stake is little more than a confirmation that the company exists :-)
I fail to see what's so difficult about designing an online store for software. It appears to me that all the problems arise because they go to great lengths to take away as many freedoms and responsibilities from users and developers as they possibly can.
Agreed, who cares about their word choice. The fact that they've even acknowledged a problem puts makes them much more responsive than most of their competitors.
The fact they've acknowledged and responded to jwz's post at all is a good sign.