It's always surreal to me to see Atlantic.net in the news. I worked in their customer service department for over six years back when their primary product was still dialup internet. It was a pretty good job, for call center work. No scripts, no quotas - each MSR was trained and trusted to actually be able to solve customers' problems on their own.
I don't know if that's the case anymore. By 2007, dialup was dead and the company had pivoted to making most of its money from hosting. I left a few months prior, but still had friends working in the call center when they were all laid off. I don't know if they outsource their phone-based customer service now or if they set up a new call center in Orlando instead of Gainesville, but if it's the former, it's a shame.
I don't know if that's the case anymore. By 2007, dialup was dead and the company had pivoted to making most of its money from hosting. I left a few months prior, but still had friends working in the call center when they were all laid off. I don't know if they outsource their phone-based customer service now or if they set up a new call center in Orlando instead of Gainesville, but if it's the former, it's a shame.