"I find the widespread service industry attitude that you must bend over backwards to treat them well while they're treating you like dirt quite troubling."
Exactly. For an eye-opening view of what kind of shitty customer behavior restaurant and retail employees have to put up with on a daily basis, see the "Not Always Right" blog:
Exactly. For an eye-opening view of what kind of shitty customer behavior restaurant and retail employees have to put up with on a daily basis, see the "Not Always Right" blog:
http://notalwaysright.com