I have been using cable internet here in the suburbs of SF since 1997 or so, which is currently owned by Comcast (it was originally @Home, then ATT Broadband Internet, then Comcast or something). The product they own is top notch. I got near 1 MB/s download speeds on Napster when it came out.
Of course Comcast is just a puppet of media companies that are trying to monopolize consumer communication and monitor/identify users. I do indeed believe I have experienced poor quality service due to the controls they have been implementing, but overall the product has been quite a satisfying experience most of the time.
The problem with Apple's service is that it really doesn't even exist. There is no way to talk to anybody at Apple about the technical issues with their products. They just tell you to take it to completely clueless people at their retail stores or mail it in for replacement. This is all fine and dandy, as long as you bought the product a year ago or pay for Apple Care.
