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Google Domains (google.com)
362 points by jnymck on June 23, 2014 | hide | past | favorite | 230 comments



So now my domains can be hosted by a company famed for its responsive and transparent customer service!


Google: Our bot has blocked your domain for a specific reason. Please whine on hackernews and hope for frontpage to reach support.


Where can I get an invite code?


The bot will who get's an invitation code.


When dealing with Google Apps, if they are not satisfied that my issue is perfectly resolved in a very short period of time, they hunted me down until I confirmed that everything was working honkey dorey. That includes cold-calling me to ensure everything is good. Their support is top notch for paid products.


Yup, +1. I had a few questions during an Exchange to Google Apps migration last week, and I [voice] called support - they took my call, called back, followed up by email and voice and allowed me to re-open the case as required with related questions; all with the same support representative. Top notch, happy to be paying.


And what about the people who are paying by providing their information to Google for free? I don't see much support for them.


So don't use Google. Then you can stop whining.


I had a dissimilar experience. I upgraded our account to the Apps for Business trial. Although it was neat, I didn't really need it - so when the trial ended, I decided to revert to my free account.

It turns out they don't let you do that. "Free trial" means 30 days free, then it's Apps for Business or no Apps at all.

I felt (and, to some extent, still feel) extorted by that. The customer service experience was extremely dissatisfying. So, will I eventually use Google Domains? Probably. I just won't depend on it without a failsafe - which is what I should have done since the beginning.


I am having that experience right now with Google Apps Mobile Device Management. I turned it on to do some testing, didn't realise that it 'autoenrolled' phones with existing accounts on that domain (There is a separate section for signing up phones that it looked like you had to go through). Now I've unticked every 'enable' box and tried to purge MDM from everywhere I can find it, but it still has the affected phones demanding to be signed up. I've lodged a support ticket, because there's a 'turn on' option, but doesn't seem to be a 'turn off'...

Similarly, if you have Apps for Business like we do, you don't get to see the history of your support cases - that's in the Google Enterprise Support Centre, which becomes available when your user count reaches 100. They did enable it when I asked for it, but it's just very odd that you can have a paid service like this, yet not see your case history unless you're 'big enough'. I don't understand why the case history triggers on '100 users' rather than 'is paying us money'.

Overall GApps is nice... but there are a lot of rough edges and corner cases.


There is no free apps account and they make that pretty clear I don't see how you have a complaint to stand on, just about any service with a free trial means paid after the trial period is up.


They had a free tier for several years and people who had it are grandfathered in. Apparently you don't retain the grandfathered status if you want to try out the paid features though.


That's not what "cold calling" means ...


Why so pedantic? It seems to me cold calling might as well mean any unprompted call...


But that's exactly it, the call isn't unprompted, it's to resolve an open incident. It's the opposite of a cold call.


But they did so when he least expected it!


Fine. Point is, they were proactive.


I would far rather deal with Google than GoDaddy or some of the other domain registrants I've dealt with. I realize some people have had poor customer service experiences with Google, but mine have always been OK. Obviously I speak as a consumer, if I were running a business depending on Google services my support needs would be more urgent and my expectations higher.


>I would far rather deal with Google than GoDaddy

Would you rather deal with Google as opposed to Namecheap? A great company with superb support that specializes in nothing but domain names and dedicated hosting?

I wouldn't.


NameCheap still doesn't even have DNSSEC.

People have been asking for, what, five years now?


If you register a domain with Google Sites you have have a choice: Enom or Godaddy.

Perhaps that has changed.


Try Hover. Customer support is great and there's zero up-selling when buying a domain. It's a couple dollars more than GoDaddy but more than worth it.


Domain name registrar like Hover, NameCheap, NameBright and NameSilo still do not yet support DNSSEC (nor have an ETA for it!). Here is a list of DNSSEC supporting registrars: https://www.icann.org/en/news/in-focus/dnssec/deployment

Based on pricing ($9.99/.com) and a growing irritation with GoDaddy, I finally moved my domains to Dynadot:

https://www.dynadot.com/

They have a (custom) 2FA app and 2FA SMS. BTW this friend referral https://www.dynadot.com/?s9N6j7d9G8B07i73 gives you & me $5 after purchase.


That registrar list is way out of date. Sadly, none of the entities involved nor historical list maintainers have made it easy to find an updated one, but if they did, Joker would be on it.

https://joker.com/faq/content/6/461/en/dnssec-support.html


It was one of the few lists I found. Although the url redirects to an url containing 'deployment-2012-02-25-en' the page actually states 'Last updated: 27 May 2014', so it's not so out of date.

    If your registrar currently accepts DS records, please 
    send an email with subject "DNSSEC REGISTRAR UPDATE" 
    and body containing company name, country location, URL,
    what TLDs you accept DS records for, whether your Web
    interface supports DS records, whether you provide 
    DNSSEC signing services to dnssec@icann.org and the 
    Security team will add your registrar to this DNSSEC
    page.


Are you doing anything interesting with DNSSEC?


Take a look at the RFCs coming out recently. DANE, in particular.

DNSSEC is an important trust root that can be used to pin certificates in addition to PKIX (CAs), or, in some practical cases (such as mailservers), instead of them.

Are you still running Telnet?


So you have deployed DNSSEC and are actively using DANE?


FWIW, I left Namecheap for GKG.net for the sole reason that Namecheap didn't support DNSSEC. And yes, I have deployed DNSSEC and DANE. On https for emailprivacytester.com, and on https, smtp, imap and xmpp for grepular.com.


Neat. It's probably difficult to tell but do you have any idea what usage is like?


I'm guessing for DNSSEC, the usage is probably low and for DANE it's probably almost non-existant.

FWIW, I use the Firefox addon "DNSSEC Validator" (also does DANE) - https://www.dnssec-validator.cz/ - So if somebody managed to MITM my connection and insert a different, but still trusted, cert in the way, I'd notice.

DNSSEC/DANE would probably see a lot more adoption if one or more of the main browsers did this sort of validation by default.


gkg.net supports a restful api to update DNSSEC DS records https://www.gkg.net/ws/ds.html FYI


Was this reply destined to https://news.ycombinator.com/item?id=7934758

(Slightly confused by this board.)


Dynadot doesn't support .io, looks like?


Correct, no .io support.


Hover is without a doubt the best domain registrar I've dealt with.


e: nevermind they fixed it


I would rather deal with DNSimple than Google.


I haven't had a bad experience with Google's technical support either, but their technical support tends to work like this:

1. Hunt for solutions to your problem on forums.

2. Discover the magic link where you can submit a form with a message regarding your problem.

3. Sit back and wait for 24 hours.

4. Your problem is resolved, and you may or may not receive an email stating that the issue was resolved.

Communication is completely one way for most products.


You have a strange definition of "support"


I had this experience when trying to verify my Google Wallet account and my Google Music membership due to their failures with Google Wallet. I had no way to pay for Google services for over a year. I also had problems upgrading my Google Drive disk space at some point, and it was again a matter of throwing an email into a hole and waiting for the problem to be fixed with very little feedback.

Others with the same issues:

https://www.google.com/?gws_rd=ssl#q=google+wallet+account+v...


Google people are too busy driving their segways thinking of the next breakthrough to answer the phone or have passable customer service.


Support

With Google Domains, you get phone and email support (M-F, 9am to 9pm EST).


While that implies Domains support will be offered in US business hours only, most Google enterprise products offer 9-5 support worldwide, which effectively translates to 24/6. (Yes, 6, there's still a gap between Friday 5 PM PST and Monday morning in Asia.)

https://support.google.com/enterprisehelp/answer/142244?rd=1


And if it goes down at 9:01pm?

No thanks. I'd rather have 24/7 support.


So your complaint is that a support line for businesses is only available during business hours.


I get calls at 3am for outages. Remind me what business hours are again?

Plenty of domain & DNS providers offer 24/7 x 365 support.


There are plenty of SaaS/infrastructure providers that don't provide phone support until you're spending $5K/month with them, even for outages.


Yes, but it also includes email support.

There are plenty I can get Live Chat and/or 15min email responses out of. That is all I really require to do business with an infrastructure provider.

SaaS, I'd be fine with business hour support. SaaS failures don't directly cost me money and/or reputation.


How many people use AWS without paying for support?

https://aws.amazon.com/premiumsupport/pricing/

Because you don't get any support whatsoever past forums without paying for it directly.


And... you think your call is going to make an outage get resolved quicker, or what do you want to call them for?

The callcenter agent will type your inquiry into the exact same ticket system that your email would have ended up in.


Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible.

EDIT: its not just for total system outages, it can be things which are localised to your cluster, or whatever - who knows. This is why these services are offered. To give those who need the piece of mind that if shit goes wrong, the company you're paying will deal with immediately.

If Google is positive that their services will be uninterrupted or error prone between 9pm and 9am then they should advertise so. Things happen. Things do go wrong, they should think about expanding their support teams in other international offices to have a good coverage for the world clock.


Yes, when they type the ticket in it pages someone who can action it. They don't wait till 9am next morning to service the ticket. They get it done as humanly as possible.

I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.

Their callcenters process thousands of calls per hour. Yours is, quite literally, a drop in the bucket.

They have monitoring in place where one of the metrics is is elevated support inquiries. However, you only appear in that bucket after someone, and usually not the callcenter agent, has triaged your ticket.


> I'm not sure where you get that idea from but companies the size of google don't page engineers because of customer tickets, regardless of whether they're opened by a callcenter agent or e-mail.

Maybe not for a $12 domain registration but Amazon does in some cases.

I'm also pretty sure that is what Google's Cloud Platform Platinum offers if you are willing to pay enough. [This part is just a guess]


I give up. Some people here seem to really want to believe their calls are making a difference. I guess they do on an emotional level...


It isn't always a total outage. Sometimes it is just someone fat fingered something.


Or a badly seated network cable that managed to vibrate loose. Had that one happen to me, and there's absolutely nothing that can fix it other than feet on the ground.


The people at the business may only work during business hours, but people purchase items and interact with websites 24/7 meaning that if you get a text saying your domain is down at 03:00, then by 03:02 you want to be in touch with someone figuring out why.


It'd be awesome if there was an automation service for this. I'm sure tons of people would gladly pay to say "fuck waking up, it's already being handled."


I'm pretty sure that is PagerDuty, OpsGenie, and VictorOps


Sweet - I had no idea. Thanks. It just seemed like that was a fairly common opinion being voiced that they were tired of getting woken up at 3 am haha.


Eh, if you do a rotation...you'll only get woken up at 3am once at most.

To be fair, I think the last time I was woken up to deal with something was like a year ago. ;)


Are you being sarcastic? Although it might not be well-known, Google actually does have excellent customer service. Google Places, Google AdWords and Google Analytics all have excellent customer support. My only complaint is that Google Analytics isn't as clearly listed if you're not an AdWords user.


Oh, come now… At least they'll be careful about your privacy.


Exactly my thoughts. It may be acceptable-ish for a personal home page, but using this for anything that's remotely useful and/or has more than one user, no way in hell.

Already tried that with email (Google Apps for Business), and the punishment was swift like the new Apple programming language.


>and the punishment was swift like the new Apple programming language What happened exactly?


Some Google Apps users got banned (allegedly for TOU violation, but no one cared to even tell wtf was wrong), a number of emails weren't delivered, no support whatsoever was provided for a paid product — long story short, it was pretty bad.


Hahaha, can't say I'm sure about your point (don't disagree, just reserving judgement for now) but I've gotta upvote the comment for your swift pun :)


I've never needed support from any registrar as long as the AUTH Code retrieval and unlock process works...


Sadly, it's not that different to most other domain registrars.


http://domains.google.com/about/features.html

Integration with Google cloud resources (a la AWS Route 53), 10 million lookups/year free, pricing appears off the bat to be $12/year, free private registration.

And support! "With Google Domains, you get phone and email support (M-F, 9am to 9pm EST)."


I wonder how they will staff the support. Contractors or employees? Has Google bought a domain company recently?

This looks like a sensational service.

Curious the sign up for an invitation only asked if you've bought a domain before.


If they do decide to staff the support for this service, instead of their usual "bot or FAQ/help-page only" annoyance... how long until all their OTHER services figure out that this is how you contact a human at Google? Youtube, in particular, comes to mind.


Will be interesting to see how this fares - perhaps Google can use positive results from here to improve their customer support image (despite Larry Page's voiced opinions saying Google call centers "are ridiculous").


Google has datacenters in low energy cost locations (Oregon, Iowa, etc). Why not source low-cost, quality call center staff from those locations as well ("in sourcing")?


Oregon has one of the highest minimum wages in the country. $9.10 an hour.


Trying living in Oregon on minimum wage vs living in the Bay Area on minimum wage.


No cost for private registration, that would save me some bucks.


This idea is being used by several registrars, they domain registration/renewal priced at a premium price and bundle in other things which makes it look like its worth it. Not that Google would be bad but the price $12 is technically the same as everywhere.

Example at Namecheap :

New Registration : Domain Price + Whois guard is FREE for 1 year ( With a coupon code your domain cost is reduce by $1-$2 )[1]

Transfer : Its treated as a new registration too, so the same applies. And usually transfer has some coupon or discount attached.[1]

Renewal : Domain costs + Whois guard is $2.88 [2] ( With coupon code your domain cost is reduced by $1-$2. So effectively its comes to be at the same price.

Now talking about Google, the only awesome thing I can see it provides with $12 is we get to use their Apps for Business which includes their robust email service [3] of course. This recently became paid-only service.[4] Now its not unlimited accounts but 100 alias is enough if you have multiple domains and just need one account to handle everything.

1. https://www.namecheap.com/promos/coupons.aspx

2. https://www.namecheap.com/security/whoisguard.aspx

3. http://domains.google.com/about/features.html

4. http://www.google.com/enterprise/apps/business/pricing.html


So 10 mio lookups free. That means they will log each and every lookup... more tracking.

Something they said they won't do on 8.8.8.8.


Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc? Their target audience doesn't know how to work with registrars, which puts them in the worst possible situation when Google Domains is dropped. Will they help their users transition to other registrars?


It's been years since I worked in the domain name space, but as I recall vaguely, part of the registrar accreditation agreement is that you have provisions to transition your customer domain names to another registrar in the event you stop being a registrar, voluntarily or involuntarily.

The way this has worked in the past (again iirc) with other companies is that the registrar wholesale migrated their names to another provider who purchased them at a discount.

I've never been through the process personally, but given the quantity of registrars that are going into and out of business from time to time, I'm sure it's a process that's been pretty well standardized.


You are correct. Look up RegisterFly for an example of a registrar going under. GoDaddy took over their customers.


I had to move my domains from an unresponsive/dead registrar (NameTerrific). I emailed Tucows (the parent?) and they sent me a domain migration code for the domain. It was pretty simple, luckily.


I had to do the same thing from NameTerrific but got my migration code from the top-level.

The worst part is that I was "in contact" with the owner via Twitter, and he assured me that he would totally look into things at some point in the near future..


Yeah, NameTerrific is completely dead, I'm going to move away ASAP. At least he put up a "we're dead" page.


Thanks, that is really good to know.


> Serious question: What happens in three years when Google decides to "sunset" this service like Wave, Labs, Reader, Buzz, Code Search, Knol, etc?

Any company can close a service (or go out of business and close all its service), and if a service fails to make a profit, eventually the company will almost certainly do so, one way or the other.

The only reason Google has a high count of such services is because Google went through a period where it started lots of services (and, also, because its remixed and rebranded a lot of services, so that more service names have gotten retired than actual services.) There's no strong reason to think that the actual risk -- particularly with paid services -- is particularly high with Google.


Has Google ever "sunset" a product they actually charge money for? That might help us understand what they'd do in this case. But I don't think there's a lot of precedent there.


Google discontinued (presumably paid) radio and television ads a few months after starting each.

This does seem entirely like a whimsical side project for Google. If you want a reliable domain registrar, find one that doesn't do anything else.


Google is not just a registrar, but a registry, with 19 TLDs that they will operate: https://www.google.com/registry/

They're in the domain business now, and I don't think they're going to drop out any time soon.


I see the first popular attempt to register if .NEWS is available is hacker.news.


> This does seem entirely like a whimsical side project for Google. If you want a reliable domain registrar, find one that doesn't do anything else.

Seems pretty logical to me considering they have a very popular email and cloud business that requires you to have a domain.


Google closing down the radio & tv ads business (c. 2009) was a function more of an acquisition that went badly and an industry that was loathe to change - so imho don't think there's a great corollary here.


Sure, Postini. They basically transferred everyone over to Google Apps. I'm not entirely sure how that worked, though.


So, they have not "sunseted" it, they have transferred it to their other paid services


I don't think new users can sign up for Postini, but they're still supporting it.


Postini support got dropped very recently and on very short notice. It sucked.


Ugh. Sorry to hear that.


Not a lot of precedent, but Wildfire, a Social Marketing Suite they acquired, is one

http://socialmediatoday.com/jordanv/2264086/google-sunsets-w...


Google Checkout


Not sure what the terms for Domains are, but for App Engine they will give you at least one year, IIRC. They introduced the policy when they started charging for the platform.


ICANN has policies in place if a "Registrar" goes under. They will request other "Registrars" to take over.


Hopefully transferring domains is easy regardless. I wouldn't ever recommend a registrar that was hard to quit.


Yeah, there is no way I'd trust Google with something as important as domains.

At this point they create and destroy products on a whim. They have 900 products so who cares if a million users get pissed.

Like Google Play Music All Access or any number of modern Google Things, this is something they're doing because "what if we don't", not because they have anything special to provide.


This is great. Google is a company that is very serious about security, and has essentially no customer support so no way to social engineer your way around that security. Perfect for domains.


Google does indeed have customer support, for paid products. Very good support in my opinion, I've called them for Google Apps support and Adwords, they were very helpful and hold times were super short.


I've had the opposite experience.

Dreadful support for paid Google Apps although we were a small startup.


Hilarious comment, indeed social engineering is out the window on this one.


So it is now possible to give Google, who is solely responsible for a high percentage of your site's traffic, access to:

- Your traffic (Search)

- Your analytics (Analytics)

- Your income (AdSense)

- Your advertising (AdWords)

- Your hosting (App Engine)

- Your DNS (Cloud DNS)

- Your domains (this)

That gives their search algorithm a pretty full picture of who owns your website, where you get your content, how much customers like it, any other sites you own, how much traffic you get, how much money you make.

And they can delist you whenever they want.

No thanks. I'll keep my Google to a minimum.


   > So it is now possible to give Google
                                   ^^^^^^
I believe you misspelled "NSA"?

Jokes (sorta?) aside, this betrays a serious failure in the way many people use network services such as those in your list - they often lack a second source. Since when did it become ok to have only one supplier for your mission-critical needs?


Google != NSA. Google is working with the NSA to provide front door access, but are working to prevent back door spying by the agency. This may sound pedantic, but it's better to be precise with serious issues such as this.


Having briefly looked at this I don't think I'd recommend it, especially if you are a "non US person reasonably believed to be outside of the US". Minimising dependency on Google, or any single company for that matter, is a good idea.


Not on your life. Domains simply aren't complicated or expensive enough to think twice about feeding Google's consolidation and analytics game. Perhaps harsh, but come on. Domains.


Agree 1000%. Just one more way for them to connect the dots. No thanks.


They have had registrar-level access for quite some time already, presumably using that to "connect the dots" of domain ownership. So this just takes it to the next level... now they can see 'inside' private domain registrations? What else could they do with this that they can't already do? Hmm.


They can see every DNS lookup if you use their nameservers.


They stole $200 from my adsense account accusing me of clicking my own ads, which I never did. Their automated system never let me prove I didn't do it so they just stole my money.

I give a flying fuck if I was a false positive in a huge corporation with millions of customers they can't serve all with quality support.

No, Im not giving them my business never again until they apologize.


I don't know if this is true or not, but some guy has "leaked" some information about AdSense "fraud" - http://pastebin.com/qh6Tta3h


Wouldn't keeping someone earning $5000 on AdSense make more sense financially for them?


If this is true, why didn't that person anonymously leak proofs to the FBI or wikileak?


I don't get it, I already have a domain managed by Google with my Google apps account. I understand they shut off this service for new signups a while back. So are they releasing a _new_ managed domain service? How long until I am forced to go through some ugly merge process to put my Google apps account onto this new system? Would really love to hear the rationale for killing the old service to replace it with something that looks a heck of a lot like the old service. After shutting down Reader and all the trouble my Google apps account already gives me (every new Google service has issues with Google apps accounts in my experience) and other annoying things I really hope Google doesn't screw up my email. If it ain't broke don't fix it!


This is domain registration, not Google Apps associated with a domain. Google is moving into GoDaddy/Namecheap/Gandi space here. Once this opens up I imagine you can just transfer your domain from your current registrar and nothing will change in your Google Apps account.


Hasn't Google's been a registrar for years? You could register a domain for $10 as part of signing up for Apps at least 2 or 3 years ago.

I guess the new part is they're offering it standalone? Seems like a lead gen effort for AdWords/AdSense more than a serious product.


That offering was just a referral/signup for Godaddy and enom.


Didn't realize that. Maybe I was confusing it with their service acting a registry (as opposed to registrar): https://www.google.com/registry/index.html

I could have sworn it was possible to register domains directly through Google, but I guess it could have been a cleverly disguised front-end to another registrar.


I don't know about that. I registered one through Blogger, went to renew it later and they were no longer offering that service from Google.


"No additional cost for private registration" is badly required in the industry, and glad to see Google take the lead.

Also, there should be an option to 301 redirect your blogspot blog to a domain held by Google. Lots of bloggers have outgrown their .blogspot.com blogs.


Gandi (https://www.gandi.net/) is quite well-known for having free private domain registration.


And unlike many such services, they still list you as the owner of the domain; they just mask the email/address/phone information.


I'm not sure if this is a positive or negative comment, but I'll explain why they do that.

There are two main ways to mask domain name whois information: 1) go through a proxy service, i.e., a company buys the domain under their name and gives you control, or 2) effectively use another entity's contact information with the exception of name, which is what Gandi does.

a) is rather risky to both parties. You do not own the domain, but another entity does. If you somehow lose the domain name or the entity holding the name goes under, you won't be able to get it back because it technically never belonged to you. The holder is also now legally responsible for the domain name.

b) is a much safer route with the constraint that your name must be attached to the domain name. This makes it so you always remain responsible for and the registrant of the domain name. It is yours.


> I'm not sure if this is a positive or negative comment

Very much positive, for exactly the reasons you specified.


Love Gandi. I can't say if their customer service is good, though, because I have yet to have any issues.


Could you provide the exact link for this? I have looked to no avail.


It's an included service when you use them to manage your domain names.

https://www.gandi.net/domain/whois/

http://wiki.gandi.net/en/domains/private-registration

http://wiki.gandi.net/en/contacts/privatewhois

From the home page, it's at the bottom of the green box under "Every domain name includes".


Well, the subtlety is that only applies to domain registered for "personal", not "business", use.

Gandi support used to be the best. Now that domain isn't they core and only business, support quality is falling. Fast.

I have an old account. And some point they migrated my old account. And now my domain is flagged as a business type domain, which it isn't. It is lock as they changed it themselves. When I've contacted them, they did not want to fix it. They messed up, denies it and won't fix it. So, for me, not so great customer support ... Anyway, I'm moving away, domain by domain.


Hello from Gandi. The scenario you're describing sounds like a result of a change we made in 2006 when we added a new domain contact type. If so, we _can_ do something about it. Either way, we're not in the habit of messing up and refusing to fix it. If you have a ticket number from your previous exchange, we could go from there, or you can email me directly (aj@).



http://register4less.com/ offers free private registration. No affiliation, just a happy customer.


Actually, namesilo offers free whois privacy. http://www.namesilo.com/


Hover do this (& I highly recommend them)


Actually 1&1 has been offering that free private registration for a while. I switched from GoDaddy a few years ago.


I paid $8/yr to register my domains with 1&1 now they've upped the price to $15/yr. Fuck them.


I wonder if that includes private from Google's internal uses?


I'm excited. Not so much by the fact that Google now provides this service (which I may or may not use) but because this is going to put a tremendous amount of pressure on other ISP's, and competition is badly needed in this field.


I can't be the only one who likes using different businesses for different services? It's bad enough to use Google for email, calendar, docs. I wouldn't buy with / transfer my business domains to them.

http://gandi.net and http://dnsimple.com are both great options in this space.


> Talk to us

> We aren’t ready for everyone to join yet (you currently need an invitation code to buy or transfer a domain), so we want those who join to play an active role in helping us improve. We're working hard to offer our customers the best domain experience possible, and we welcome your input, questions and feedback.

For a company that is notoriously bad at communicating with its customers, this is the one thing I would expect Google to not get right. Even at the private invite scale, I seriously wonder if Google will be communicating with customers with the tact and empathy required of good customer service.


google has attempted domain names previously, and it has previously sucked, very badly, 1. you could never get to a customer support, no phone number, and emails were all auto responses sending you to faq 2. there was no dedicated dashboard for domain management, billing etc

this is a revamp and product consolidation and it is super late to the game, hopefully the transition for current users will be easy


The reason it was unsupported was because they were just fronting for godaddy and enom and expected that you'd get support for the domains from those registrars directly.


Interesting. Google is going to directly compete with GoDaddy which is about to have IPO. Curious to see the impact on the GoDaddy's price.


Based on a screenshot [0] the price appears to be $12/yr.

[0] http://domains.google.com/about/img/sprites/features.png


A couple weeks ago when the new Google My Business platform (http://www.google.com/business/) was introduced I thought it was very interesting. To me it signaled Google's interest in entering the small business game by building a platform for SMBs to have a consolidated online presence.

They wouldn't have combined the products and created a platform if they didn't plan to expand it. I thought about how significant it'd be if Google included some sort of website builder along with the Google My Business platform. They organically have more reach with SMBs than any competitor can afford to buy. That combined with the high switching costs of websites and they have a massive opportunity as long as they don't misunderstand their target market.

Now they're offering domains and teaming up with some of the biggest website builders out there. I'd wager that 1) it's only a matter of time until their domain service is offered as part of Google My Business and 2) they offer their own website builder/CMS.

The website builder industry is competitive and noncompetitive at the same time. The companies that spend the most on marketing have the shittiest products and the companies with the most product potential 1) don't advertise or 2) don't cater to small businesses as much as they should. They're all asleep at the wheel in one way or another.


> Use Google Synthetic Records for integration with Google App Engine, subdomain forwarding and Google Apps setup

What is Google Synthetic Records? Google Search doesn't know.


If I had to guess, it offers a service similar to what Route 53 and DNSimple offer for cloud-hosted apps: A CNAME-like functionality but that functions at the root level record.


Will my pagerank increase if I register with one of their TLDs?


> Create up to 100 email aliases with your domain, such as help@your_company.com or sales@your_company.com, and have them forwarded to existing email accounts, like you@gmail.com. This way, your email is a professional reflection of your business.

So there are no actual email boxes included?


It's probably similar to Office 365 and the email alias option. With Office 365 you can set up a number of email aliases that can all be directed to one inbox. The downside is that you can't send from those alias. You will always only have one "sending" email address, unless of course you pay for another user inbox.


It sounds like you're looking for Google Apps (http://www.google.com/enterprise/apps/business/index.html). Although since they'll let you forward to a free gmail account, it seems you're pretty covered.


I assume that is where Google Apps comes in.


Or a free Gmail account for incoming mail. The only missing part of the jigsaw would be an SMTP server - otherwise your email appears to others with something like 'sent on behalf of' or similar (depending on the mail client).


GoDaddy gives you one email box with your domain name so that when you reply the email, it is sent from the real email account.


Just as an aside, the startup I work at provides these services with Google Apps included. We handle automatic domain registration, DNS setup, automate the process of verifying your Google Apps account, allow Single Sign-On to GMail, and more. I'm guessing the tech crowd would particularly find the automated google verification interesting.

The other best part is we match the pricing of a Google Apps for Business account and offer a 15 day free trial with no credit card required.

We partner with the likes of Startup Weekend and .CO since our goal is to help you get your ideas online fast.

For those of you interested in checking it out, I'd love feedback:

https://pop.co


It looks like you registered your own domain with GoDaddy and use NeuStar for DNS. I also can't find you guys listed on the ICANN accredited registrar list.

Not really providing "these services." Just a web hosting shop with some automation and reseller agreements. Sorry.


We are by no means aiming to be a web hosting shop; it's not in our trajectory at all. Our Starter Page is solely a means to provide users something quick and easy to setup that's not overly confusing. For many, it's an interim page while they setup their own custom site.

In regards to accredited registrars, there's plenty of low hanging fruit out there and building out a registrar was not in our sites for our initial launch.

I can comment that EPP is in scope and we're doing some really cool shit behind the scenes in upcoming releases that would satiate your qualms in the future. I can't really comment on all fronts; but stay tuned!


Looks pretty nice. I'm still startled at how lousy the options are for new (smaller) businesses wanting to get online (ie, Wix and Weebly).

Google Apps is now $50/year?


You're correct on the pricing. For a single seat license with Google Apps, you'll spend $5/mo or $50/yr depending on your payment plan. We offer the same pricing model which includes the domain, an email address, DNS, a Starter Page, and our simplified interface.


I agree with your point on lousy options for small businesses. See my other comment in this thread. The SMB website market is ripe for disruption.


I'd absolutely love to hear your feedback on how we (Weebly) can get better! We are constantly improving the product, but there's still a long ways to go.


Shoot me an email at coreyATcoreyballou.com as we're interested in a feature of your API that doesn't appear to be publicly available but I'm sure you have in place.


Is reselling Google Apps allowed by their terms of service?



Google Apps for Business offers a Reseller program complete with APIs.


Any idea what TLDs they currently support?


prediction:

Lots of people will sign-up. These people will love the service. They will come to need this service for their businesses to survive and function properly. Two years afterward Google will do what they have done time and time again, close down the service - for unknown reasons - at every users expense.

Will it happen? I don't know but they just don't have my trust for the long term. Yes, I know that you can transfer domains fairly easily but nothing is ever that easy.


Continues to surprise me that there isn't some kind of registrar service as part of the suite of services provided via AWS. I suppose ditto to the Google Cloud platform. This is great, I'm especially drawn to the built in "up to 100" email aliases. Sounds like it may only cover the receiving of @your_company.com emails and not sending but definitely a nice start, particularly in a Google Apps is pay-only world.


I remember getting my Bigfoot for life email address. It didn't exactly last that long. But basically that was email forwarding. But you had to change your reply-to in outgoing emails, and it was a little confusing for recipients.

Email forwarding, doesn't stop Google reading the mail as it goes through transit. Which is a little unsettling. I'd be interested to hear/read their privacy policy regarding this.


I'm glad they are more focused on their core competences and are not distracted by side projects.

I'm also glad to see the amount of work that went on developing this site, white text over white background, for example, is super readable. Sweating the details indeed.

http://i.imgur.com/rcTAu9l.jpg


I think this is an MVP. The domain search functionality leads to a form where you request an invite, driven by Google Forms.


Really, Google? You are calling the new gTLDs "domain endings"? Is that what we're supposed to call them?


> You are calling the new gTLDs "domain endings"?

Actually, they seem to be calling TLDs (not just the new ones, and not just gTLDs) "domain endings" and referring to the new ones as "new domain endings".

> Is that what we're supposed to call them?

People that know what "gTLD" means can continue to call them that, but in marketing to people who don't know anything about buying domains and are doing it for the first time -- a significant target of this effort, I suspect -- "domain endings" is clearer and more accessible.


The tie-in with Weebly, Squarespace, Shopify, etc. tells me they're targeting the low end of the market. Freelance photographers, caterers, and people currently selling stuff on Etsy.

If I were targeting that market, I would also prefer "domain endings" over "gTLDs".


bjt, that target market needs to be educated. Call them what they are, and don't make up "silly names" for them. What if they were selling pickup trucks? Would they call it a car that has a place in the back for your stuff?


This, like their experiment at hiding URLs in the browser, smells like an attempt at muddying the concept of "domain".

People need to be educated about this new literacy. Instead, we have the people in the best position to do that education possibly trying to maintain ignorance. sigh


Right now I have a reseller account with OpenSRS/Tucows, and I have to say that this service from Google interests me. OpenSRS has seemingly been stuck in the 90s with UI stuff for a while now, and recently started charing $3/year extra for private registration.

Looks like I'll give it a try as soon as I get an invite.


Right or wrong, and from more than one angle, this is the way I look at it:

First, the last thing I want on the internet is a monopoly. Google, for all intents and purposes, is a monopoly when it comes to search and advertising. Because of that it has unique power to attempt to own other areas. If Google was known for great customer service and generally benevolent behavior this might be OK. The reality is that many of us have had really ugly experiences with this company.

I don't buy the distinction being made in terms of paid vs. unpaid services. Every Google service is paid. Every single one of them. Don't think so? Then why doesn't Google turn off ads on "free" services? No, people are paying with cash or with eyeballs-on-adds. Either way Google is monetizing each and every set of eyeballs in some way. "Free" is an illusion.

Competition is great, but Google is not a competitor it's a nassive search monopoly that could easily use that monopoly to favor any one of it's products over competitors who depend on Google search and rankings for their very survival.

At a minimum it is a potentially huge conflict of interest. If Google registers your domains, hosts your sites, runs your ads, places ads on your site, runs your email, provides your analytics and provides your search-based traffic you are one button click away from various incredible nightmare scenario each and every morning 365 days per year.

So, no, thanks, but no. I've been saying "no" to you for years, ever since that time you behaved badly, cost my clients a huge chunk of their business and all we could do was scream at a computer monitor.

No, thank you. I will stick with other excellent choices for domain registration. I will also stick to Linode and AWS for my servers. And I will stick to building sites supported by something other than advertising revenue. I will also host my own email, which isn't hard at all. I will use your analytics and, if needed, I will do some advertising with you. Alhough, lately, using Facebook intelligently for that last part is producing better results.

In other words, having learned my lessons I will not allow my clients or myself to walk into a situation where you can hurt us by behaving as you often do.

I just can't see trusting Google. Trust is one of those things that costs massively more to regain once lost. Google has done absolutley nothing to regain the trust of those of us who have seen what can happen.

Live long and prosper.


At $12/year, I'm not leaving GoDaddy, which pricing nobody can beat. With the Domain Club pricing, I get .com at $8.19. The only thing GoDaddy lacks is an API, but can't pay 50% just for this luxury.


1. Can't pay with bitcoin so staying with namecheap

2. Google offers 0 support

3. Google rolls over to quickly to copyright requests, whats to stop them from pulling the domain from under you

No thanks


Love that Namecheap is making it easy to pay!


Is there nothing Google won't compete with?


As long as they keep providing superior services, I'm personally fine with that.


This isn't about providing superior services - it's about consolidating the flow of information.


Beware of those who would control your access to information, for in their hearts they dream themselves your master.


Can you name a product where Google provides superior customer service?


I didn't mean consumer service, I meant the product. And that would be pretty much every one out there - search, maps, e-mail, cloud documents...


How about Search?



Great news to me, recently switched from GoDaddy to Namecheap and I still don't like the experience.


Is it a Business as a Service? Seems it'll integrate lots of SaaS such like Shopify, Weebly, ...etc


Oh look. An opportunity to let Google own even more of the Internet. Let's do it.


Free whois privacy. Hopefully this pushes some other dns providers to do the same.


"Private" domain registrations result in your domain being registered to the privacy service and not to you. At least, that was true for the ones I looked into.

That may not matter to some people, but it could be a problem to have that critical resource outside your organization's control.

EDIT: See the posts re Gandhi, whose privacy service apparently leaves the domain registered to you. https://news.ycombinator.com/item?id=7934145


Namesilo include whois privacy and email forwarding for $8.99

This seems like a 30 percent premium over other offerings currently available, no doubt the value is there for some folks.


Any suggestions on how one gets an invite? How broad is the program?


and speed of site will never be an issue (host wise)... and indexing out the gate. wish i would have waited to buy that domain i just had to have saturday night :/


What'd you buy?


Have you purchased a domain name before? yes and no...


When a giant shakes, everyone moves. It doesn't even have to be particularly disruptive -- this is good for everyone who owns or brokers domains.


Looking forward to giving this a shot.


An invite only beta to an at request service? That's kinda dumb. It most certainly won't be a representative sample.


> It most certainly won't be a representative sample.

They don't want a representative sample, and they say that (and how they want it to be non-representative) right on the page. So, why is that even an objection?


You're absolutely correct, and had I read the "Talk to us" section, I wouldn't have written that comment. Thank you for pointing it out.


But it will stop 100,000 people all trying to do domain transfers at once. I don't think anyone to try and support something like that.


So, where can we get an invite?


I'm amazed that Google did not buy godaddy when it was purchased by private equity.


If you were Google, would you want to support/build on/integrate GoDaddy's existing systems, or would you prefer to go for a clean start?


Your move, Amazon.


wow, first Google's phone support


Google apps for business have phone support


Adwords definitely has phone support.


AdSense has phone support. If you generate enough revenue.


The Glass Explorer program had (has) phone support.


Ahhhhh...its invite only what gives?


Once again, Google trying to consolidate all the eggs into a single basket.


Invite-only beta....

watch the hype fade away in a week and everyone will forget this exists (hello Google+)


Yes, I remember quite distinctly when that happened to GMail as well.


GMail was a completely different ballgame. This just looks like your generic domain registrar. There are thousands of them already.


There were thousands of email providers.


And they were all shit.


gmail completely upset the mail game, offering a product that was so outrageous that most took it as an April fools joke.

This...looks like a registrar + nameservers, and doesn't seem to really differentiate itself in any compelling way at all. Name serving + registration anywhere else, or at two separate places, isn't that different in price from the price they show in their screenshot.

Invite only for something like this is incredibly lame. I mean, whoever thought they'd pull that tactic again needs to seriously be corralled. It is amateur hour.


And Wave?




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