Thanks for asking rather than just down-voting. I wanted others to know that this isn't isolated. We have been having issues with their service for a few months now. They never know when there is a problem with hardware, for instance. Joyent support will gladly tell you everything is fine. After you insist, and insist they will actually have someone look at the underlying infrastructure. Eventually they will acknowledge the problem and fix it (maybe). I believe the monitoring and reporting for their team is flawed or incomplete which leads to more downtime of affected systems. Just one observation, but we have had three incidents over the past month and a half. Two within a week of each other.

I'm sorry to hear about your experience; we pride ourselves on being able to root-cause problems regardless of where they might be in the stack, but it sounds like your problem didn't get properly escalated. If you want to reach out to me privately (my HN login at acm.org), we can try to figure out what happened here -- with my apologies again for the subpar experience.