Why the hell didn't they bring this guy in as a design consultant? His desires reflect exactly what's missing from the market: a high res tablet with precise input for the mobile artist. I have been waiting for such a product since at least 2004 (bought my first Intuos 3 in 2005).
I've actually been googling "penny-arcade surface pro 3" waiting for this review. And please, please don't tell me about the iPad's wonderful art apps. My feature request became the first commit when Inkpad (easily the best iPad vector drawing app) went open source. Give me a computer with the input resolution of 0.3 mm pencil, or 0.05 mm pen, on high quality paper. I actually use pens under a microscope. Input resolution, Apple. Do you hear me?
I think Microsoft has winning hardware in this machine. Can I load Ubuntu?
I have a few coworkers who have them. The hardware itself is pretty nice, but the support has been awful when she's tried to deal with a problem she had with the power adapter. Her power adapter connection was too loose and wouldn't charge the device; her coworkers' power adapters worked perfectly in hers, though, so it was just the AC adapter.
She spent about a month arguing with them and not being able to use the device because she couldn't charge it. They kept saying it was a software issue and to reinstall, even though she could wiggle the power adapter and get it to connect.
Other than that, the hardware is good, much better than the Surface from an artist perspective (and several of our artists have shelled out over two grand for a Companion after seeing hers, and none have bought a Surface).
Sorry to hear that about Wacom's customer support. I've had problems with their old wired tablets before, with the wire breaking internally or something and making the tablet useless, so I can feel some of her pain.
What kind of apps do they use for Android when drawing with it?