Hot Coffee is an important documentary for all Americans, but parts of it are especially relevant to those of us who work in tech. The movie shows how arbitration clauses, enforced by many telecomm and software companies, threaten our constitutional rights to bring civil charges against the firms. As one expert in the film puts it, we'd be better off to adopt the term tort deform.
While not a binding arbitration clause in a EULA or ToS, one relevant example to use in tech would be Naval Ravikant (AngelList founder) and the other defendants in the ePinions case. Had arbitration clauses been signed as part of employment, they probably would not have gotten fair equitable relief in that case.
