I am not attacking you but your argument. What decade are we living in? The 1960s? Why must I sort my question into the correct category before choosing an emal address for the company?
Email filtering and classification software can and should handle this with aplomb. Is there any argument whatsoever that existing technology can't classify questions by email in such a constrained problem space?
The point here is that the company can and should handle responses and figure out how to route them in a cost-effective manner, not throw up roadblocks in the form of links to click or multiple email addresses to use to post a question.
Email filtering and classification software can and should handle this with aplomb. Is there any argument whatsoever that existing technology can't classify questions by email in such a constrained problem space?
The point here is that the company can and should handle responses and figure out how to route them in a cost-effective manner, not throw up roadblocks in the form of links to click or multiple email addresses to use to post a question.