The best part was that they offered them a credit on their account as compensation. As if they would want to continue their business with a hosting company that allows unauthenticated users to issue commands to their technicians.
This is Rogers you're talking about. The sell you a shitty expensive connection capped at 60GB, and then they hijack your DNS failures to resolve to their shitty ads page, and throttle your traffic depending on the protocol. If you drive down the street in my city you see wireless access points named "Rogers Sucks Ass".