I had never noticed this about the level of service Apple offers here in the UK, but it is true. Most people don't like making a fuss here, from what I can tell. They grumble about it, but don't actually complain if something is wrong. I think it is changing.
But I would agree that the concept that something you do is someone else's fault is wrong. If anything, accepting that idea leads to daft warning messages on everything, eg. mats on the Land Rover Freelander dashboard for putting stuff with massive warnings reading "Don't put hot drinks here!". It is obvious, but they felt the need to put it there in case someone blamed them for their action of putting a roasting hot drink there and then accelerating swiftly. It's silly.
But I would agree that the concept that something you do is someone else's fault is wrong. If anything, accepting that idea leads to daft warning messages on everything, eg. mats on the Land Rover Freelander dashboard for putting stuff with massive warnings reading "Don't put hot drinks here!". It is obvious, but they felt the need to put it there in case someone blamed them for their action of putting a roasting hot drink there and then accelerating swiftly. It's silly.