> How much do you know about this particular company?
I know what was posted. What was posted gave me no reason to believe it's any different than 99.9% of companies. Even if it were, that would be inadequate to reverse my opinion of the stupidity of this strategy.
> In my experience it is far easier for someone to follow a script in E-mail than on the phone.
And equally easy to spot. My business is also lost at that point.
> it's used in a way suitable for the medium.
It should be plainly obvious that I disagree with that assessment.
> Trying to have a real-time conversation in email
Is not what I was talking about. Quite the contrary. The non-real-time nature of email is exactly what makes it superior to voice communication.
I know what was posted. What was posted gave me no reason to believe it's any different than 99.9% of companies. Even if it were, that would be inadequate to reverse my opinion of the stupidity of this strategy.
> In my experience it is far easier for someone to follow a script in E-mail than on the phone.
And equally easy to spot. My business is also lost at that point.
> it's used in a way suitable for the medium.
It should be plainly obvious that I disagree with that assessment.
> Trying to have a real-time conversation in email
Is not what I was talking about. Quite the contrary. The non-real-time nature of email is exactly what makes it superior to voice communication.
"Fast" and "real-time" are not the same thing.