> there's simply no good incentive for them to prioritize fixing this
There's plenty of incentive for them to fix this. OP is far from the only one calling Apple customer support or going to a Genius bar over this issue. Those costs add up, unless they're also considering the incentives on the other side of the ledger.
There's plenty of incentive for them to fix this. OP is far from the only one calling Apple customer support or going to a Genius bar over this issue. Those costs add up, unless they're also considering the incentives on the other side of the ledger.