Yeah, that's the problem. Hadeed could just strip out customers that had negative experiences from their list, and then sue those customers for defamation.
Sorta, IANAL but that would put them into perjury territory which is a huge deal if they get caught. How likely that is depends on how smart they are, but its quite possible. For example, if any of the customers didn't pay in cash thats going to leave a paper trail.
Or has a receipt, or knows some people who could be witnesses for it, or lots of other possibilities. Filing bogus lawsuits is a tried and true intimidation tactic, but perjury is just dumb.
IANAL, but that seems like it would fall under perjury, and it would be way too easy for them to get caught doing it. It seems like if any of the custumers have proof that they were actually customers (e.g. credit card records), then thats the ball game.