I have been a loyal AT&T customer for over 5 years. Currently I have a Nokia Lumia 920 for a contract that is 1 year old. I am going on a one month vacation out of the country. So I requested AT&T to unlock my phone so I could use it overseas. Customer service said go fill out an online form. A day after filling the form, received email saying I am not eligible for an unlock. Went to the store. Same thing.
Now, I am wondering, is AT&T afraid that I am not going to finish my contract if they unlock the phone? If they think I was lying about the trip abroad, I could show them my tickets. But this kind of behavior just seems outright sadistic.
I just bought an unlocked Nexus 5 to use overseas and I am definitely switching to T-Mobile after I return. Fuck you AT&T.
Do not get me started. Dude, I was an AT&T wireless customer back when they were AT&T, still a customer when they were Cingular, and then when they switched back to being AT&T again. Probably ten years, maybe more? But every time I bought a new iPhone I had to call them and tell them I wasn't paying their $36 upgrade fee. They would then waive it after acting like it was a huge favor. The last time the rep said she'd do it "just this once". I told her that I would have to then reconsider my options for mobile service when my contract was up.
I didn't wait until my contract was up. 14 months later I paid the ETF on two phones and switched to Tmo. I think we'll come out about even versus just waiting until the contract ended. I grew weary of AT&T's nickel-and-dime bullshit, and the lack of signal at my house. Though I will credit AT&T with quickly unlocking the phones after the ETF was paid.
Now, I am wondering, is AT&T afraid that I am not going to finish my contract if they unlock the phone? If they think I was lying about the trip abroad, I could show them my tickets. But this kind of behavior just seems outright sadistic.
I just bought an unlocked Nexus 5 to use overseas and I am definitely switching to T-Mobile after I return. Fuck you AT&T.