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Hi, OP here. It was very gracious of him, but I should note that I've met Phil several times over the years (including while I was formerly a TechCrunch reporter), which I suspect had something to do with the speed.



And also if you are having this sort of problem you need to proactively reach out to all customers, not just one...


OP stands for Original Poster? (I know it's the Post's author, just trying to catch the acronym because I see this often on HN).


Correct.




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