I know from personal experience that googling for issues related to my mac and ending up on an apple forum almost never resolves the issue, unless the issue is also referenced in apple's knowledge base.

Or you know is tired of seeing every thread turning to an Apple flame.

This is actually very much relevant to the recent news. Yesterday you have Apple removing valid complaints from one user about their products, while Dell has a very different company approach to let the information flow transparently among their followers. This thread would not even have appeared if there were no such transparency.