>I met people using OVH 4 years ago and they told me support wasn't great (I can't confirm this at all!) and that it was usually faster to order a new server and migrate than to wait until a faulty disk was replaced.
This is still pretty much true, especially under their best effort support. I have their higher SLA (<2hour) on several large servers and it still takes them a day or more to get back to me and then a day or more to get the hardware replaced. And now they've introduced a new iteration of servers (which, IMO, was designed to fuck the customers over...they've figured out how to oversell the rack at scale) that was ~20% the cost of the 2012 models of the same servers.
This is still pretty much true, especially under their best effort support. I have their higher SLA (<2hour) on several large servers and it still takes them a day or more to get back to me and then a day or more to get the hardware replaced. And now they've introduced a new iteration of servers (which, IMO, was designed to fuck the customers over...they've figured out how to oversell the rack at scale) that was ~20% the cost of the 2012 models of the same servers.