In pretty much any business, and extremely so in real estate, referral fees are many orders of magnitude larger than paying for a free phone line.
I'm not working in real estate, but I'd guess that each referral would earn them at least something like $100 or much more - so forcing the "customer" (not really their customer since they don't sell anything to them, but only to the realtors) to call is the correct business decision.
The only WTF question is why they initiated a project that they don't want to use.
I'm not working in real estate, but I'd guess that each referral would earn them at least something like $100 or much more - so forcing the "customer" (not really their customer since they don't sell anything to them, but only to the realtors) to call is the correct business decision.
The only WTF question is why they initiated a project that they don't want to use.