I am glad your opinion comes from actual experience running a business. More often than not comments like these come from people who never have yet, for some strange reason, believe they understand business.
> I didn't mean to imply that you're an asshole or a slave-driver
Thanks for the clarification. That's exactly what I took from your 18th. century comment. Clearly that is not what you meant.
> Business is often regarded as war, but that is a choice we make.
A business, past a certain point, becomes a living organism. Sometimes you think you go into work every day with a plan and then the business ends-up telling you what you will be focusing on that day. Much the same, one can start with altruistic intentions with the full intent of having a communal and collaborative relationship with external entities (customers, associates, suppliers and even competitors). Then you learn that few play by those rules and business can devolve very quickly (and often does) into a war-like atmosphere. I have examples of this galore.
Granted, different business segments behave differently. I have a sense that a lot of the SV startups exist in this innocent utopia they've created. There are industries where you don't dare share internals or technology details unless you are willing to be eviscerated by your competitors inside of a microsecond. Old world thinking? Maybe, but it is very real. Until such time as this changes you have to live and work within this reality.
> you can structure the information in such a way that they understand enough to be able to make informed decisions about their salary and so forth
You see, I view that as a total deviation from the mission. My job as a CEO isn't to try to figure out a way for every layer of the organization to have enough understanding of business finances to be able to vote for their own salary. What's that old saying about being up to your ass in alligators? That, to me, would be a major failure in fiduciary duties. It would also be a major failure in operating the business efficiently. I can't see a reality where I want my shipping clerk, graphics designer, electrical engineer, sales force, customer services folks and marketing manager to devote time to becoming familiar with company finances. It can also become a huge time and money sink. As employees come and go you now have to educate the new ones so that they can become part of their respective voting blocks. It just can't scale.
I've stated that I can see this working in a small (5 to 10) company consisting of a very homogeneous group of similarly educated and capable people with compatible mindsets. I can see that. When things are going well everything can work just fine. If things take a turn for the worst you can have serious problems. The only way this can work well under all conditions is if all employees have, as their absolute top priority --and at the expense of their own livelihood--, the survival and well-being of the company. If you happen to put together a group like that then they'll make the right decisions during good and bad times.
There's also another element to this. It takes a lot of intestinal fortitude to be an entrepreneur. Things can get very rough. Nearly every entrepreneur I know has horror stories to tell. Nearly all of them speak of stress, sleepless nights, tensions within family and relationships, neglect, reduced quality of live and more. It isn't always like that, of course, as a business becomes successful you can begin to truly enjoy the fruits of the effort.
Bringing employees into the sausage making innards of a business can be hugely distracting. You don't want your employees going home with the worries and stresses that upper management absorbs every day. A programmer who spends all day worried about the numbers she just saw is not likely to be able to focus on her job. Sometimes ignorance is bliss. Bad things happen in business every day. That does not mean that the business is up in flames. In order to ensure that employees don't interpret things the wrong way now you've added yourself the task of constantly having to educate them as to the minutiae of what is behind every balance sheet you release. That's a lot of work that is absolutely not necessary. That's not what a CEO is there to do.
As for my comment style. Was I harsh. Probably so. I firmly believe that this is an utter waste of time, it is potentially dangerous and definitely counterproductive. It further feels like the CEO is trying to avoid the responsibility of having to deal with compensation. Employee compensation, particularly if you consider sales, is one of the toughest things I've had to learn about. I remember having a stack of probably ten books on compensation theory next to my bed for a while. Not easy work. Once you develop an approach it's easy.
I can totally see a young CEO being totally overwhelmed by just this task. A CS curriculum teaches you little if anything about running a business. From that perspective it is easy to escape and justify the idea of letting the employees vote for their own compensation. The problem here is that you will, eventually, have to deal with making sausage. So I end up calling it a "hippie" solution. Yeah, OK, maybe harsh. It simply reflects my first level reaction to something I though was not running a business but rather trying to create a commune.
> You're preaching to the choir here. I completely agree. I remember one salesman I worked with who didn't understand the differences between profit mark-up and profit margin.
It's just amazing to me how everyone who's run a business with sales people has similar stories. When perplexed about how to hire good sales people I sought the advice of every CEO I could reach. Almost invariably the conversation started with them rolling their eyes and saying something like "Oh, boy! Let me tell you what I went through!".
I just thought of something: Maybe there's opportunity for disruption here?
> As for unions I don't like them or believe in them and I think they are also a part of the 18th century mentality I mentioned earlier.
Now I know there's at least two of us on HN.
> you shouldn't shout down someone who is trying a new method
And you are right. I'll keep that in mind for future comments and see about coming off a little softer while delivering the same or a similar message. That said, there are things in business that are time tested. For example, it's hard to imagine someone inventing a new accounting method. If, for example, a CEO of a software startup was consumed with the idea of doing accounting differently and I was an investor in that company I'd fire them. They need to focus on the business at hand and not go off in tangents. My read on this business of "vote for your own compensation" was that this CEO is now devoting time to something that has nothing to do with the mission at hand.
> your method of business that leaves people in hospital or dead?
Well, to be fair here, it isn't the method of business that puts people in the hospital. Sometimes you can do everything exactly right and still end-up losing. The period of time I described (2008~2010) saw absolute carnage in businesses across nearly all industries. Lots of people were caught off guard. If you've invested ten, fifteen or twenty years growing a business only to see it implode in a few quarters due to external factors completely out of your control it will cause tremendous stress. Back then we all heard stories about people jumping out of buildings and walking in front of trains. I remember making a comment over email to a good friend of mine in December of 2009. When I read that email today it absolutely scares me. It reveals my mental state at the time. I had reached a very dark and ugly place due to what was going on with my business. I told him that I had reached a point where I understood, in no uncertain terms, why people committed suicide due to business and financial problems. I am mentally very tough and have always had a great support group in the form of friends and family. So, I wasn't thinking of taking my own life but I got a scary glimpse of how someone could very easily get there when things go really bad. Of course, my friend called me in panic as soon as he saw that email. We went out for dinner and he came out of it understanding where those comments came from (and was comfortable not chaperoning me).
Again, the stress doesn't come from the business method but rather the every day goings on. The first time you get sued for something you are not going to sleep. Lose a good employee, same thing. A competitor takes away a good opportunity will create stress. A customer posts an ugly and unfair critique in an industry blog, not good. None of these things have anything whatsoever to do with a management style. They are simply realities of business.
Incidentally, the reason I ended-up in the hospital was actually a combination of extreme dehydration and stress. On a very hot Sunday went out to kayak at the lake --peak of the summer-- and took plenty of water with me but no electrolyte drinks (gatorade). After that I rested a little and then decided to go back to the office and spend a few hours working on some code. Long story short, I ended up in the hospital. It turns out dehydration and stress are a bad combination. Nothing wrong with me. Just needed to rest and get my body back in balance.
Thanks for the well thought out comment (again). I think we do see eye to eye on a few things, and we would probably butt heads on others. Which is the way things should be.
The only thing I want to add is that you don't need to be 'soft' when delivering your viewpoint, you can be hard but not have to put people down. You have a wealth of experience, and that doesn't need to be softened.
And for the record, September 2008 was also one of the worst times for me business wise too. Just started a new company when Wall St went to shit. Unlike you though, I didn't power through it, I took a rain check. Closed the company up by December and sat on my heels for a while (cough 4 fucking years cough). I know where you're coming from and I do respect your fortitude.
I wish I had done the same. Friends were telling me back then to just shut it down and BK the thing. To be perfectly frank, cultural baggage prevented me from doing that. I come from a family of entrepreneurs. I've seen my own parents slog it out against all odds and make it. I have to tell you, it is a fucked existence. Social stigma aside, tripping the circuit breaker would have been the right approach. Live and learn.
> I didn't mean to imply that you're an asshole or a slave-driver
Thanks for the clarification. That's exactly what I took from your 18th. century comment. Clearly that is not what you meant.
> Business is often regarded as war, but that is a choice we make.
A business, past a certain point, becomes a living organism. Sometimes you think you go into work every day with a plan and then the business ends-up telling you what you will be focusing on that day. Much the same, one can start with altruistic intentions with the full intent of having a communal and collaborative relationship with external entities (customers, associates, suppliers and even competitors). Then you learn that few play by those rules and business can devolve very quickly (and often does) into a war-like atmosphere. I have examples of this galore.
Granted, different business segments behave differently. I have a sense that a lot of the SV startups exist in this innocent utopia they've created. There are industries where you don't dare share internals or technology details unless you are willing to be eviscerated by your competitors inside of a microsecond. Old world thinking? Maybe, but it is very real. Until such time as this changes you have to live and work within this reality.
> you can structure the information in such a way that they understand enough to be able to make informed decisions about their salary and so forth
You see, I view that as a total deviation from the mission. My job as a CEO isn't to try to figure out a way for every layer of the organization to have enough understanding of business finances to be able to vote for their own salary. What's that old saying about being up to your ass in alligators? That, to me, would be a major failure in fiduciary duties. It would also be a major failure in operating the business efficiently. I can't see a reality where I want my shipping clerk, graphics designer, electrical engineer, sales force, customer services folks and marketing manager to devote time to becoming familiar with company finances. It can also become a huge time and money sink. As employees come and go you now have to educate the new ones so that they can become part of their respective voting blocks. It just can't scale.
I've stated that I can see this working in a small (5 to 10) company consisting of a very homogeneous group of similarly educated and capable people with compatible mindsets. I can see that. When things are going well everything can work just fine. If things take a turn for the worst you can have serious problems. The only way this can work well under all conditions is if all employees have, as their absolute top priority --and at the expense of their own livelihood--, the survival and well-being of the company. If you happen to put together a group like that then they'll make the right decisions during good and bad times.
There's also another element to this. It takes a lot of intestinal fortitude to be an entrepreneur. Things can get very rough. Nearly every entrepreneur I know has horror stories to tell. Nearly all of them speak of stress, sleepless nights, tensions within family and relationships, neglect, reduced quality of live and more. It isn't always like that, of course, as a business becomes successful you can begin to truly enjoy the fruits of the effort.
Bringing employees into the sausage making innards of a business can be hugely distracting. You don't want your employees going home with the worries and stresses that upper management absorbs every day. A programmer who spends all day worried about the numbers she just saw is not likely to be able to focus on her job. Sometimes ignorance is bliss. Bad things happen in business every day. That does not mean that the business is up in flames. In order to ensure that employees don't interpret things the wrong way now you've added yourself the task of constantly having to educate them as to the minutiae of what is behind every balance sheet you release. That's a lot of work that is absolutely not necessary. That's not what a CEO is there to do.
As for my comment style. Was I harsh. Probably so. I firmly believe that this is an utter waste of time, it is potentially dangerous and definitely counterproductive. It further feels like the CEO is trying to avoid the responsibility of having to deal with compensation. Employee compensation, particularly if you consider sales, is one of the toughest things I've had to learn about. I remember having a stack of probably ten books on compensation theory next to my bed for a while. Not easy work. Once you develop an approach it's easy.
I can totally see a young CEO being totally overwhelmed by just this task. A CS curriculum teaches you little if anything about running a business. From that perspective it is easy to escape and justify the idea of letting the employees vote for their own compensation. The problem here is that you will, eventually, have to deal with making sausage. So I end up calling it a "hippie" solution. Yeah, OK, maybe harsh. It simply reflects my first level reaction to something I though was not running a business but rather trying to create a commune.
> You're preaching to the choir here. I completely agree. I remember one salesman I worked with who didn't understand the differences between profit mark-up and profit margin.
It's just amazing to me how everyone who's run a business with sales people has similar stories. When perplexed about how to hire good sales people I sought the advice of every CEO I could reach. Almost invariably the conversation started with them rolling their eyes and saying something like "Oh, boy! Let me tell you what I went through!".
I just thought of something: Maybe there's opportunity for disruption here?
> As for unions I don't like them or believe in them and I think they are also a part of the 18th century mentality I mentioned earlier.
Now I know there's at least two of us on HN.
> you shouldn't shout down someone who is trying a new method
And you are right. I'll keep that in mind for future comments and see about coming off a little softer while delivering the same or a similar message. That said, there are things in business that are time tested. For example, it's hard to imagine someone inventing a new accounting method. If, for example, a CEO of a software startup was consumed with the idea of doing accounting differently and I was an investor in that company I'd fire them. They need to focus on the business at hand and not go off in tangents. My read on this business of "vote for your own compensation" was that this CEO is now devoting time to something that has nothing to do with the mission at hand.
> your method of business that leaves people in hospital or dead?
Well, to be fair here, it isn't the method of business that puts people in the hospital. Sometimes you can do everything exactly right and still end-up losing. The period of time I described (2008~2010) saw absolute carnage in businesses across nearly all industries. Lots of people were caught off guard. If you've invested ten, fifteen or twenty years growing a business only to see it implode in a few quarters due to external factors completely out of your control it will cause tremendous stress. Back then we all heard stories about people jumping out of buildings and walking in front of trains. I remember making a comment over email to a good friend of mine in December of 2009. When I read that email today it absolutely scares me. It reveals my mental state at the time. I had reached a very dark and ugly place due to what was going on with my business. I told him that I had reached a point where I understood, in no uncertain terms, why people committed suicide due to business and financial problems. I am mentally very tough and have always had a great support group in the form of friends and family. So, I wasn't thinking of taking my own life but I got a scary glimpse of how someone could very easily get there when things go really bad. Of course, my friend called me in panic as soon as he saw that email. We went out for dinner and he came out of it understanding where those comments came from (and was comfortable not chaperoning me).
Again, the stress doesn't come from the business method but rather the every day goings on. The first time you get sued for something you are not going to sleep. Lose a good employee, same thing. A competitor takes away a good opportunity will create stress. A customer posts an ugly and unfair critique in an industry blog, not good. None of these things have anything whatsoever to do with a management style. They are simply realities of business.
Incidentally, the reason I ended-up in the hospital was actually a combination of extreme dehydration and stress. On a very hot Sunday went out to kayak at the lake --peak of the summer-- and took plenty of water with me but no electrolyte drinks (gatorade). After that I rested a little and then decided to go back to the office and spend a few hours working on some code. Long story short, I ended up in the hospital. It turns out dehydration and stress are a bad combination. Nothing wrong with me. Just needed to rest and get my body back in balance.