Simple, honest, open and straight to the point. Nice to see that they recognise it's not just about the money, but the trust people had in Twilio. I'm looking forward to reading the promised post-mortem, because I can't recall reading one from them before.
It has been some time since we have had an incident this disruptive for our customers. Looking forward to delivering that investigation summary to you as soon as we feel we got it right.
