Long story short it was alleged there was child pornography hosted on imgur. Namecheap took it upon themselves to "Block the domain for abuse" because the owner of the domain didn't reply in a time frame Namecheap deemed appropriate. Since Namecheap neither hosts, nor transmits any of the content on Imgur, it was very troublesome to hear they would shut down someones domain by their own hand, with no involvement, nor request from law enforcement.
> I'm the CEO of Namecheap here. Just want to let you all know
> that I am personally looking into this. The domain was taken
> down by an overzealous abuse team member who had no knowledge
> of who imgur was. Although we did send 6 separate emails over
> the last week, it should have still been escalated. I am
> reviewing our policy to see how we can avoid this type of
> situation further in the future. To the folks at IMGUR, I want
> to sincerely apologize for this situation and the extreme
> inconvenience this has caused you. If you can connect me with
> someone in your company. I'd like to give you a personal call
> and discuss the matter further.
>
> -Rick Kirkendall - CEO
I just don't feel comfortable leaving my domain name in the hands a lone abuse department team member that can evidentially change any domains nameservers without any approval or oversight.
Additionally, the new nameservers Namecheap picked had a 48 hour TTL, meaning the website was potentially down for 2 days for some people.
You're holding them to an unreasonable standard here, IMO. They've got "cheap" in their name - you can't have your cake (dirt cheap product) and eat it too (perfect service and procedures).
The profound apology and promise of fixing the procedure is already above and beyond what anyone (again, IMO) has a right to expect from a vendor of a $4 product.
