Had roughly the same experience with Logitech when my MX518 died. They asked me to email a phone camera pic of the label with the serial number and shipped out a brand new G500 right away. No hassle over troubleshooting, no wasted postage mailing back a broken mouse and waiting two weeks.
It's nice to be treated like a customer rather than a fraudster, and I definitely factor in warranty claim friendliness when I buy new hardware nowadays.
Amazon has replaced my Kindle like that twice. Once I definitely broke it myself, once I don't think I did (but had no evidence). They did ask me to return the broken one through.
> Yeah so my mouse doesn't work anymore, it's a <whatever model>
>> Ok do you have a serial number?
> Sure it's <serial number>
>> Could I have your address to send a replacement?
> <address>
>> OK thanks a lot, we'll get the new one send right away
> How do I send the old one back?
>> It's broken yeah?
> Yeah
>> Then you just throw it out or whatever, try to repair it if you enjoy that
No charge, no fuss, no bother. Love it when companies do that.