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Logitech will also do that, had a mouse die, call them:

> Yeah so my mouse doesn't work anymore, it's a <whatever model>

>> Ok do you have a serial number?

> Sure it's <serial number>

>> Could I have your address to send a replacement?

> <address>

>> OK thanks a lot, we'll get the new one send right away

> How do I send the old one back?

>> It's broken yeah?

> Yeah

>> Then you just throw it out or whatever, try to repair it if you enjoy that

No charge, no fuss, no bother. Love it when companies do that.




Had roughly the same experience with Logitech when my MX518 died. They asked me to email a phone camera pic of the label with the serial number and shipped out a brand new G500 right away. No hassle over troubleshooting, no wasted postage mailing back a broken mouse and waiting two weeks.

It's nice to be treated like a customer rather than a fraudster, and I definitely factor in warranty claim friendliness when I buy new hardware nowadays.


Amazon has replaced my Kindle like that twice. Once I definitely broke it myself, once I don't think I did (but had no evidence). They did ask me to return the broken one through.




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