I would apologize to your team, and I would circulate this thread internally first. Second, I would review why we got this wrong. We went through a major redesign in CRM after that forum post, and the user experience got much better (our CRM sales jumped as a result). I acknowledge we still have work to do, and we will take your criticism to heart.
Small nitpick: You probably mean to say "I will apologize to your team" not "I would apologize to your team".
The word 'would' is used when expressing something in a conditional mood, often times in light of some possible future occurrence. E.g. "I would try harder if only I were getting graded for this assignment" or "I would lose my mind if anything happened to my children".
I guess we're in this together: At the least, there's gotta be a way to up the "getSearchRecords" API quota limit from a measly 250. We asked if we could _buy_ more and were told flat out "No."
I can understand APIs and UIs are complex, evolving features, but simple API quotas should be changeable. Would a limit of 1,000 / day be that stressful on your system?
